Thank you for choosing The Gala Shoes. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website. By making a purchase, you agree to the terms of this policy.
Shipping Methods:
The shipping methods available may vary based on your location and the items in your order. During the checkout process, you will be presented with the available shipping options and their respective costs.
Shipping Timeframes:
The estimated delivery time will depend on your location and the shipping method selected. Please note that the estimated delivery time is calculated from the date the order is shipped, not the date of purchase. Delays may occur due to unforeseen circumstances, such as weather conditions or carrier issues. However, we will make our best efforts to ensure timely delivery.
Order Processing:
After placing an order, please allow 7 days for order processing before shipment. During this time, we will verify the order details, prepare the items, and complete any necessary quality checks.
Shipping Confirmation and Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information for your package. You can use this tracking number to monitor the progress of your shipment on the carrier’s website or through the provided tracking link.
Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or undelivered packages caused by incorrect or incomplete addresses. If you need to make changes to the shipping address after placing an order, please contact our customer service team as soon as possible. Please note that we may not be able to modify the address if the order has already been shipped.
Shipping Costs:
The shipping costs will be calculated based on the selected shipping method, package weight, destination, and any applicable promotions or discounts. The shipping costs will be displayed during the checkout process before you confirm your order.
International Shipping:
For international orders, additional customs duties, taxes, or fees may be imposed by the destination country’s customs office. These charges are beyond our control and are the responsibility of the recipient. Please check with your local customs office for more information on potential additional charges.
Shipping Restrictions:
We currently do not ship to certain countries or regions due to legal restrictions or limitations. If your location is not available during the checkout process, we apologize for any inconvenience caused.
Contact Us:
If you have any questions or need further assistance regarding our Shipping Policy, please contact our customer service team at [email protected]. We will be happy to assist you.
